Overview
Our return policy allows for returns within 30 days of delivery if you change your mind. You are responsible for covering the return shipping costs for change-of-mind returns. We only accept trackable shipping services to ensure the safe and timely return of your item. A full refund of the purchase price will be issued after the returned item has been received, inspected, and approved. Please note that original shipping costs are non-refundable, except where required by applicable law. We do not charge a restocking fee. Estimated return delivery times are within one week for UK returns and within two weeks for international returns. Shipping times may vary depending on your location.
If 30 days have passed since delivery, we can’t offer you a full refund under this return policy.
To be eligible for a return, the device may have been carefully used but must be returned in like-new condition. This means that it must be fully functional, clean, free from damage or excessive wear, and include all supplied accessories. The original packaging should be included where reasonably possible. These condition requirements do not apply to products that are faulty, damaged on arrival, or incorrect. To complete your return, we require a receipt or proof of purchase. To obtain the return address or if you have any questions, please contact us via email at info@getostron.com. We will respond within 24 hours on weekdays.
Refunds
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed without undue delay and credited to your original payment method. Your bank or payment provider may require additional time to display the refund. The refund amount is equal to the purchase price of the item, subject to any reasonable deduction for missing components, damage, or wear beyond careful testing.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your card issuer or payment provider, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@getostron.com.
Warranty & returns policy
Warranty Coverage
Ostron products are covered by a one-year limited warranty from the date of purchase. This warranty protects against defects in materials and workmanship under normal use. If your device malfunctions due to a manufacturing defect within this period, we will repair or replace it at no cost to you.
What’s Covered?
• Manufacturing defects
• Malfunctions not caused by misuse, accidents, or unauthorized modifications
What’s Not Covered?
• Normal wear and tear
• Accidental damage, improper handling, or misuse
• Unauthorized repairs or modifications
• Lost or stolen items
Warranty Claim Process
If you experience an issue with your Ostron device that falls under warranty:
1. Contact us at info@getostron.com with your proof of purchase and a description of the issue.
2. Our support team will assess your claim and provide further instructions.
3. If approved, you will need to ship the defective item to our designated service centre. Ostron will cover reasonable return shipping costs.
4. Upon receiving and inspecting the item, we will repair or replace it and ship it back to you at no additional cost.
Out-of-Warranty Repairs
If your product is outside the one-year warranty period, we may still be able to offer repair or replacement options for a fee. Contact us for further details. For any warranty inquiries, please reach out to our customer support team at info@getostron.com. We aim to respond within 24 hours on weekdays.
This policy does not limit your statutory consumer rights.
Our contact information
Ostron Ltd.
483 Green Lanes,
London, England,
N13 4BS
info@getostron.com
